Effective Date: [01-April-2023 till Date]

Introduction

Thank you for choosing Hyphen ("we," "us," or "our") as your trusted partner for accounting and payment operations software solutions. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services or interact with our website.

Information We Collect

We may collect various types of information from you, including:

  1. Personal Information: This includes your name, email address, contact details, and any other information you provide to us voluntarily.
  2. Financial Information: If you use our payment services, we may collect your personal details, such as BVN or bank account details, to facilitate your business payment processing.
  3. Usage Information: We may collect information about how you use our services, such as your interactions with the software, features you access, and the duration of your sessions.
  4. Log Data: When you visit our website, our servers automatically record certain information, including your IP address, browser type, referring/exit pages, and other data related to your activities on our site.
  5. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience on our website and collect information about your browsing activities. You can manage your cookie preferences through your browser settings.

Use of Information

We use the information we collect for various purposes, including:

  1. Providing and Improving our Services: We use your information to deliver our accounting and payment software services, personalize your user experience, and continually improve our offerings.
  2. Communication: We may send you service-related notifications, updates, and promotional emails to keep you informed about our products, features, and special offers. You can opt-out of marketing communications at any time.
  3. Payment Processing: If you utilize our payment services, we use your financial information to process transactions securely and facilitate payment between parties.
  4. Analytics and Research: We analyze user behavior and usage patterns to understand how our software is being used, identify areas for improvement, and conduct market research.

Data Security

We take the security of your personal information seriously and implement reasonable safeguards to protect it against unauthorized access, disclosure, alteration, or destruction. We utilize industry-standard security measures, such as encryption, firewalls, and access controls, to ensure the confidentiality and integrity of your data.

Data Sharing and Disclosure

We may share your personal information with trusted third parties in the following circumstances: